Privacy Policy
Blume Aesthetics is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We collect information you give us directly when you book an appointment, complete a consultation or consent form, contact us by phone or email, or subscribe to our updates. This can include your name, contact details, date of birth, and the health information needed to assess your suitability for a treatment and to provide care safely.
When you use our website we also collect standard technical information such as your device type, browser, pages viewed, and how you reached the site. This is collected through cookies and similar technologies.
How we use your information
We use your information to provide and manage your treatment and aftercare, to confirm and remind you about appointments, to keep the clinical records we are required to keep, to respond to your enquiries, to meet our legal and professional obligations, and to improve our services. Where you have opted in, we may also send you information about our services.
Cookies and analytics
Our website uses cookies and analytics tools, including Google Analytics and Google Tag Manager, to understand how the site is used and to measure the performance of our advertising. These tools may set cookies in your browser. You can control or delete cookies through your browser settings, though some parts of the site may not work as intended if you do.
Online bookings are handled by Timely, a third party booking platform. Information you enter into the booking system is handled under Timely's own privacy terms as well as this policy.
Disclosure of your information
We do not sell your personal information. We may share it with service providers who help us operate the clinic and this website, such as our booking platform, payment providers, and IT and communications suppliers, and with other health practitioners where this is necessary for your care and you have consented. We may also disclose information where the law requires or authorises it.
Storage and security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access or disclosure. Clinical records are retained for the period required by law and professional standards, after which they are securely destroyed or de-identified.
Accessing and correcting your information
You may ask for access to the personal information we hold about you, and ask us to correct it if it is inaccurate or out of date. Contact us using the details below and we will respond within a reasonable period. In limited circumstances we may need to refuse access, and if so we will explain why.
Complaints
If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Blume Aesthetics
Shop 4, 83 Walcott Street, Mt Lawley WA 6050
(08) 9481 4043
info@blumeaesthetics.com
This policy may be updated from time to time. Any changes will be published on this page.